Reviews about XTB broker
The opinions and comments that can be seen in Internet forums and communities have become a good tool for evaluating any product or service. The world of online trading is no stranger to this.
One of the most important factors when trading is to choose a reliable broker, which offers a good service and in which our money is safe. In this article we will take an in-depth look at the customer reviews of XTB, one of the world’s leading Forex and CFD brokers.
All the data you can see in this article is based on our own experience and the compilation of positive and negative opinions of XTB users that we have found in various investment forums, blogs and specialised websites.
What is XTB?
X-trade Brokers DM, better known as XTB (https://www.xtb.com/), is an online broker with which you can invest in a multitude of different financial instruments: more than 50 currency pairs, commodities, CFDs on shares, indices,…
XTB started its activity in 2002. In the years since its creation, XTB has established itself as one of the most solid players in the financial intermediation sector of the foreign exchange (Forex) and CFD market, with offices in more than 14 countries and is regulated by some of the most demanding international bodies.
Despite being a broker of Polish origin, it has a branch in several countries and all the relevant guarantees in terms of security and reliability based on the European regulations to which it is subject. But what really stands out about XTB is its support and attention to the beginner trader.
XTB offers one trading platform, its powerful xStation 5. The spreads (spread between bid and ask price) it charges are quite low (from 0.9 pips for Standard accounts and from 0.28 pips for Pro accounts with commission per lot traded).
Let’s see below the user reviews of XTB grouped into several categories:
XTB Trading Platform Reviews
– For desktop trading, XTB offers one trading platform: xStation.
Unlike MT4, MT5 or other platforms, this platform is XTB’s own platform and the truth is that, based on the experiences and opinions of users found on portals such as Trustpilot , it is a trading tool that enjoys great recognition among its users.
xStation was awarded Best Trading Platform 2016 by the Online Personal Wealth Awards for combining power, simplicity, usability and an attractive interface.
It is currently a platform that can be used by both beginners and more experienced traders (simple and comprehensive at the same time).
xStation 5 platform is available for both web-based trading, with no download required; or if the user prefers (for customisation, personalisation or simply preference) it can be downloaded to the computer.
xStation is one of the fastest platforms available, making it a good tool for short-term trading. For the rest, user reviews speak for themselves, we can’t add much more about it.
Previously XTB also offered the MetaTrader 4 platform but has discontinued it in most of its operating countries to focus on its xStation platform. Here you can find other brokers that offer the MetaTrader 4 trading platform.
– To trade through a mobile device (smartphones, tablets,…), XTB broker also offers a specific version of the platform xStation.
This application is designed in a similar way to the desktop platform but adapted to this type of device. In this case, they require downloading and installation on the device. It is available both for those terminals that use the Android and iOS operating systems.
The reviews found on Google Play and Apple’s App Store especially about the xStation platform are quite positive, pointing out that it is one of the most complete trading apps today.
Opinions about XTB’s service
– Available instruments:
The range of financial instruments to trade with the XTB broker is wide and more than sufficient for most users. There are more than 3,000 assets available:
- 49 currency pairs (Forex market)
- More than 20 of the most relevant indices
- Major commodities (gold, silver, oil, ect.)
- CFDs on cryptocurrencies
- CFDs on shares
- CFDs on ETFs
In this case, XTB offers a range that meets the requirements of a broker in this sector. No instrument is missing in order to be able to trade.
– Trading accounts:
There are two types of live accounts that can be opened at XTB, apart from the demo account:
This is an account for all types of traders. The Spreads of the XTB Standard account are floating, i.e. they are different depending on the time and liquidity conditions in the market.
The most liquid markets have a lower Spread, therefore, the EUR/USD pair (the most liquid one) is taken as a reference to compare and get an idea of where the commissions may be. In this case, the minimum spread is 0.8 pips for this currency pair. Check here for the most frequent XTB broker commissions.
This account is designed for professional traders, as evidenced by the initial capital required to open this type of account (300,000 EUR / USD).
However, the conditions in terms of costs are better than the Standard account. Spreads are still floating, but for EUR/USD they are 0.28 pips (in normal conditions). Remember that we are talking about minimum spreads. The difference in Spread between one account and the other is compensated (for the broker) with a fixed commission for trading Forex, Indices and Commodities (from €3.50 per lot). Normally, when trading with this account and with this minimum capital, it is logical for the trader to open large volume positions. This is why it is more profitable to pay a small fixed commission than a higher spread (the amount of the spread increases as the size of the position increases). In other words, the Pro Account is profitable for traders who trade large amounts.
The XTB demo account complies with the requirements, except that the period of use is limited to 30 days. Otherwise, a virtual balance of 100,000 USD or EUR is available for test trading on the markets.
With this type of account we can thoroughly test the XTB platform and check the user reviews we have shown above. It is also a learning process, before moving on to trading with real money on the financial markets.
Traders’ experiences are not bad when trading with one of XTB’s accounts, based on the reviews we have found.
– Customer service:
XTB broker is characterised by offering quality customer service. This is one of its major competitive advantages.
It offers its support service through different channels such as email, telephone and live online chat. In this way, the trader can be in constant contact with XTB, 24 hours a day, Monday to Friday.
Almost all the opinions found on the experience with XTB support mention good customer service as an element of value when trading with this broker:
Reviews on the reliability of XTB
XTB is a trademark belonging to the company of Polish origin and its headquarters are located there.
It is actually a group of companies, one of which is based in London (XTB Limited) and the other in Limassol (Cyprus). In addition to the above, it also has offices in countries such as the Czech Republic, Hungary, Italy, Spain, Turkey, Chile, Germany, Portugal, France,…
With regard to such an important aspect as regulation, we must highlight the following:
- XTB Limited is authorised and regulated by the FCA, the Financial Conduct Authority in the United Kingdom.
- XTB International Limited is authorised and regulated by the IFSC (International Financial Services Commission) of Belize licence number IFSC/60/413/TS/17.
XTB is therefore a duly regulated broker. It also complies with the most demanding European regulations on investor protection and is regulated by one of the most rigorous bodies today, the UK’s FCA.
The security of the funds is closely related to the regulatory aspects. In accordance with European standards, the XTB broker must keep clients’ funds in a totally separate account (segregated account) from their assets, held by an independent bank. It may only use the funds to fill client orders.
Another fundamental aspect in assessing the reliability of an online broker is its deposit and withdrawal policy.
XTB, in this aspect, does not have any negative comments regarding problems with cash movements (at least in the main forums, as far as we have been able to see). We can consider the absence of comments on this aspect as a positive point because it means that the broker works without incidents. In case there had been any kind of inconvenience, this kind of action would not take long for traders to make themselves heard.
Deposits and withdrawals are made by a payment method, either traditional (abank transfer or a credit or debit card) or an electronic wallet (the so-called e-Wallets, such as Paypal and PayU, Skrill or Neteller).
Overall, the reviews we have found about the XTB broker are mostly positive, as is our experience with this broker so far.
This broker stands out for several reasons:
- The training service offered is highly valued by beginner traders
- The platforms offered are top-notch (its proprietary xStation 5 platform is especially well appreciated by desktop users, as is its mobile app, which is considered one of the most complete today.
- A large number of financial instruments are available.
- The commissions for trading are acceptable, within the line of the market and brokers of a similar profile.
- XTB is an online broker duly regulated and complies with the most demanding investor protection regulations.
- Customer service is comprehensive.
As you can see, the opinions about XTB give it a good rating. We could say in general terms that XTB has passed the test imposed by the best judges there can be: the traders themselves.
If you want to try this online broker for yourself, you can open a live account from their website or open a free demo account with $100.000 virtual balance to practice, test the platform and trading conditions of this broker.
And if you already have experience working with this broker you can send us your own opinions about XTB using the feedback form at the bottom of this page. Also, as always, you can share this article on social networks (Facebook, Twitter,…) Thank you very much.